Join the Europlacer Team

Join a Global Leader in Advanced Automation and SMT Solutions

We are a world-leading technology group that develops, manufactures, and supports sophisticated automated robotic solutions for the global electronics industry. Established for nearly 50 years, we are proud to be the largest privately owned company in our field, supplying customers ranging from small independent manufacturers to multinational organisations operating within mission-critical environments.

Our reputation is built on delivering highly advanced solutions supported by technical excellence, exceptional customer service, and integrity. As part of our continued growth, we are seeking an experienced and motivated Field Service Engineer to join our US team. While our US office is based in Phoenix, Arizona, the successful candidate may be based anywhere within the United States.

This position offers the opportunity to work not only on our own industry-leading SMT equipment but also on a range of high-end capital equipment and automation systems across North America.

The Role

The successful candidate will possess strong diagnostic and troubleshooting abilities, including computer literacy, electro-mechanical and electronic knowledge, and the ability to interpret electrical schematics, circuit diagrams, and technical documentation. Experience using electrical and diagnostic test equipment is essential.

Previous experience supporting SMT Pick & Place equipment is highly desirable. However, candidates with strong experience in automation, robotics, motion control systems, servo and linear motors, machine vision systems, or related manufacturing technologies will also be considered. We are looking for an individual with technical talent, a proactive attitude, and a commitment to delivering outstanding customer support. Comprehensive product training will be provided for the right candidate.

With our equipment operating in many 24/7 manufacturing facilities worldwide, the role requires a high degree of self-motivation, professionalism, and discipline to ensure maximum customer uptime and satisfaction.

Key Responsibilities

The following non-exclusive list details the tasks the successful applicant will be expected to perform:

• Install, validate, commission, and configure equipment at customer sites.
• Perform preventive maintenance, calibration, troubleshooting, repairs, and upgrades.
• Provide high-level technical support to customers both on-site and remotely.
• Deliver operator and maintenance training to customer personnel.
• Conduct root-cause analysis and implement corrective actions.
• Support trade shows, demonstrations, and customer events as required.
• Collaborate with Field Applications, Customer Support, Product Management, Manufacturing, Engineering, Sales, and Marketing teams.
• Professionally manage field service calls and customer issues through to resolution.
• Complete and submit service reports, expense reports, and associated documentation in a timely manner.
• Communicate effectively with customers to ensure complete satisfaction and identify opportunities for continuous improvement.
• Participate in ongoing technical training and professional development programmes covering Europlacer products and associated technologies.

Qualifications and Experience

Required

• High School Diploma or GED.
• Valid driver’s license and ability to travel extensively throughout the United States (approximately 50–80% travel).
• Ability to obtain and maintain a valid passport for international travel and training.
• Strong electrical, mechanical, and pneumatic troubleshooting skills.
• Ability to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.
• Proficiency with Windows-based software and machine control systems.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professional presentation.
• Ability to work independently and manage priorities effectively.
• Ability to lift up to 50 lbs and work safely within manufacturing environments.

Preferred

• Associate degree in Electronics, Electrical Engineering Technology, Mechatronics, Industrial Technology, or a related technical discipline.
• Military electronics or technical training.
• 3+ years of field service experience supporting SMT, electronics manufacturing, automation, robotics, or related capital equipment.
• Experience with SMT equipment including Pick & Place systems, Screen Printers, Reflow Ovens, AOI, SPI, or other PCB assembly equipment.
• Knowledge of PCB assembly processes and electronics manufacturing environments.
• IPC certification (IPC-A-610, IPC-7711/7721, or equivalent) is advantageous.
• OEM field service experience supporting advanced manufacturing equipment.

Equivalent combinations of education, technical training, and relevant field service experience will be considered.

What You Will Receive in Return

• Base salary range: $85,000 – $95,000k DOE
• Mileage allowance.
• 401(k) retirement plan.
• Medical Cover.
• Comprehensive product and technical training.
• Career development opportunities within a global technology organisation.
• Opportunity to work with industry-leading automation and SMT technologies.

Apply Now

If you are interested in this exciting opportunity, we would like to hear from you.

For further details or to arrange an informal discussion, please send a copy of your current CV, quoting “Field Service Engineer – USA” in the subject line, to: [email protected].